Unitel Engineering LLC has its own service centre, which provides technical support to the supplied equipment.
Technical support includes consulting, technical support, service, warranty and post-warranty maintenance of PKU equipment and software, produced by Unitel Engineering, installed and put into operation at the Customer's facilities in accordance with the terms of contracts concluded with Unitel Engineering.
Unitel Engineering service center accept Customer's applications about equipment and software operation quality, provides consulting services for troubleshooting. Customer's applications are accepted via telephone (tel.: +7 (495) 651-99-98) and (or) via (e-mail: email@example.com
). The application for fulfilment is sent to the Customer.
Unitel Engineering service center has own technical base, an emergency stok of omponents and qualified specialists who have all the necessary certificates and aprprovals and who have great experience of start-up and adjustment and maintenance works.
In addition, Unitel Engineering, on the basis of the Service Center, provides maintenance services for Digital Data Transmission System (DDTS) and Data Transmission Network (DTN) used for construction of production and technological communication networks, and also provides full warranty and post-warranty service of all range of supplied equipment.
Maintenance of DDTS and DTN includes two main types of works:
- Scheduled (preventive) maintenance;
- Emergency recovery works.
Scheduled maintenance works are performed with obligatory departure of the Company's specilist to the facility for equipment installation in accordance with approved schedule. The service is conducted in accordance with technological chek-list of equipment and includes the list of normative inspections, which is agreed with the Customer separately for each type of equipment.
Emergency recovery works are performed on request. Unitel Engineering provides a 24-hours-a-day work of the duty personnel for accepting of requests for the event of an emergency onthe equipment being serviced (e-mail: firstname.lastname@example.org
) and operational organization of malfunctions elimination (including weekends and holidays).
For DDTS and DTN maintenance Unitel Engineering engage only specially trained and certified employees who have sufficient experience in working with equipment to ensure a high level of quality of the services provided.
Since 2009, Unitel Engineering LLC has been providing maintenance services of DDTS and DTN equipment on the networks of such major customers as PAO MOESK, AO OEK, AO Energokompleks, PAO MOEK, AO SO EES, AO DVUEK, and PAO FGG UES.
ALL DDTS and DTN maintenance works are performed in strict compliance with the requirements of technical regulations, SNiP, GOST R, regulations of industrial safety, fire safety rules, current regulatory documents for particularly dangerous works and other technical standard documents.
Unitel Engineering has a wide material base and large variety of vehicles that allow quickly performing of the entire complex of works, related both to the elimination of emergency and to the scheduled preventive maintenanceon the customer's communication ntwork.
Unitel Engineering LLC directly interacts with DDTS and DTN equipment vendors, that allows to reduce the time of problem solving, and the availability of own laboratory stands alows to simulate various technical solutions implemented on the network, as well as to work out new schemes for equipment switching.